Returns and exchanges

 

Marigold and Lettice pottery is all handmade, but because of this (and the beauty of it) pieces will often have thumbprints and use the natural texture of the clay. The glaze used is white but due to the glazing process - and because it's handmade - it may have a few areas which have more or less glaze, sometimes it is more creamy, sometimes pure white;  this just adds to the character and charm of each piece and shows they're really handmade not mass produced. The underside is unglazed and carries the Marigold and Lettice stamp.    

 

If for any reason you’re not completely happy with your pottery you can return items for a refund or exchange. Please email hello@marigoldandlettice.co.uk within 14 days of receiving it, and ensure you return it to us within 14 days unused and in original condition, including the original packing material. Please remember that the goods remain your responsibility until we receive them, and suggest you use a tracked and signed for courier service.

 

Our returns address is: 
Marigold and Lettice

43 Casterton Road

Stamford

Lincolnshire

PE9 2UA

Non refundable or exchangeable items

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for

  • Commissioned orders

  • Customised orders

  • Personalised orders 

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.


Damaged Goods
We take great care when packing your items and y
our parcel will be packed to a very high standard, using large amounts of bubble wrap and air pockets, but posting is at your own risk.