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Delivery and returnsโ€‹

 

DELIVERY

 

UK delivery

Orders are normally sent within 2-4 working days of your order being complete (it takes approximately two-three weeks to make, fire and glaze once you order). Delivery is made using Hermes using their 3-5 day service. If you would like your item quicker, they do have a next day delivery service. Please contact hello@marigoldandlettice.co.uk to arrange for this.
 

Channel Islands, European and International delivery

Please select the correct postage on check out. If you choose the wrong area, it will delay delivery.

 

Delivery notification
Once your order has been received by the courier you will be sent confirmation to the email address provided at the time of ordering. This will include a tracking number if available.

Delivery questions
If you have any questions about postage, or want to change from Hermes to another courier, please contact hello@marigoldandlettice.co.uk and we’ll be happy to discuss the various options.

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Delivery insurance

Unfortunately, Hermes (and all standard couriers and Royal Mail) won’t insure pottery against damage in transit. Your parcel will be packed to a very high standard, using large amounts of bubble wrap and packing peanuts, but posting is at your own risk.

 

Collection

Collection is free (and welcomed) from Stamford, Lincolnshire either by yourself or can be given to your nominated driver to pick up any pieces. Please email hello@marigoldandlettice.co.uk to arrange a time to collect.

 


RETURNS AND EXCHANGES

 

Marigold and Lettice pottery is all handmade, but because of this (and the beauty of it) pieces will often have my thumbprints and use the natural texture of the clay. The glaze I use is pure white but due to the glazing process - and because it's handmade - it may have a few areas which have more or less glaze;  this just adds to the character and charm of each piece and shows they're really handmade not mass produced. The underside is unglazed and carries my Marigold and Lettice stamp.    

 

If for any reason you’re not completely happy with your pottery you can return items to us for a refund or exchange. Please email hello@marigoldandlettice.co.uk within 14 days of receiving them, and ensure you return it to us within 14 days unused and in original condition, including the original packing material. Please remember that the goods remain your responsibility until we receive them, and suggest you use a tracked and signed for courier service.

 

Our returns address is: 
Marigold and Lettice

43 Casterton Road

Stamford

Lincolnshire

PE9 2UA

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Non refundable or exchangeable items

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for

  • Commissioned orders

  • Customised orders

  • Personalised orders 

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Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.


Damaged Goods
We take great care when packing your items and y
our parcel will be packed to a very high standard, using large amounts of bubble wrap and packing peanuts, but posting is at your own risk.

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